Terms and conditions

1. Who we are

Hotlink is a service provided by 3m Spotsy, registered office at Istriei 34, Bucharest, Romania, trade register no. 44861010, tax identification code 44861010 (“Hotlink”, “we”).

Below, “you” means the individual or company that creates an account and uses the service.

You can write to us any time at hello@hotlink.ro.

2. What the service does

Hotlink lets you build a public page — a “menu” — behind the single link in your social media bio. On it you gather links, products, a call button, directions and other items that you can reorder, schedule and highlight.

The service is intended for business use. We do not offer it for personal use and we do not sell it to consumers within the meaning of Romanian Emergency Ordinance 34/2014; if you nonetheless contract as a consumer, your statutory consumer rights continue to apply and are not affected by this document.

3. Your account

To use the service you create an account. You need a valid email address and the authority to enter into contracts on behalf of the business you represent.

• You are responsible for keeping your password safe and for everything that happens in your account.
• Tell us without delay if you suspect someone else has gained access.
• The details you give us at sign-up must be accurate and kept up to date.

You can delete your account at any time from within the app. Deleting it does not refund amounts already paid for the current period.

4. Trial and subscription

You get 5 days of trial with the full Pro feature set and no card. We only ask for a card if you want to continue after the trial.

If you add a card during the trial we take nothing at that moment: the first charge falls on the day the trial ends. Cancel before that day and you pay nothing.

The subscription renews automatically, monthly or yearly depending on what you chose, until you cancel. Cancellation is one step inside the app — no email to write, no call to make.

Cancellation takes effect at the end of the period you have already paid for. Until then you keep everything you paid for. We do not refund the remaining period pro rata.

5. Prices, invoicing and payment

The prices shown on the pricing page are the ones that apply, and they include VAT. You pay the amount shown; the invoice sets out the VAT contained in it. If you are a business registered for VAT in another EU member state and give us a valid VAT number, the reverse charge applies and the invoice is issued without VAT.

Payments are processed by Stripe. We never receive or store your card number. An invoice is issued for each billing period and sent to you by email.

If a payment fails we email you and keep your access for a further 7 days so you have time to change the card. What happens after that is described in section 7.

We may change prices. For running subscriptions we give you at least 30 days' notice and the change applies from the next renewal. If you disagree, you can cancel before the new price takes effect.

6. What you may not publish

Your menu is public and carries our address. So we ask you not to use it for:

• obtaining passwords, card details or other credentials by deception;
• passing yourself off as another person, company or institution;
• selling counterfeit goods or misleading buyers in any other way;
• content that is unlawful under Romanian or European law;
• adult content shown without a prior warning;
• automated unsolicited messaging, or links unrelated to your business;
• infringing anyone else's intellectual property.

We do not review pages before they are published. Every public menu carries a link through which anyone can report a problem, and reports are read by a person. No menu is ever taken down automatically, however many reports it receives.

7. Suspension, lapse and termination

We may suspend an account or take a menu offline if we have well-founded reasons to believe it breaches section 6, if we are required to by a court order or lawful request, or if the way the service is being used threatens its operation for other customers.

We tell you the reason, except where the law forbids it. Suspension is reversible and deletes nothing.

If the subscription ends — because you cancelled, because the trial finished without a plan, or because payment could not be taken — your menu does not vanish at once:

• it stays online and complete for a further 14 days, during which you can no longer edit it;
• after those 14 days it becomes a contact card with your name, logo, phone number and directions, at the same address;
• the address stays reserved for you, so printed QR codes and the link in your bio do not lead somewhere empty.

Pick a plan again and the menu comes back exactly as you left it. Your data is kept for 90 days after termination and then deleted. You can export the contacts you collected at any time from within the app.

8. Your content stays yours

The text, images, logos and links you put in your menu remain yours. We claim no ownership of them.

You grant us only a limited, non-exclusive right to store, reproduce and display them strictly as far as needed to deliver the service — that is, to show your page to visitors, generate the QR code and keep backups. That right ends when you delete the content or the account.

9. Availability

We work to keep the service available at all times, but we do not contractually guarantee a particular uptime figure. We have no service level agreement yet and do not pretend otherwise.

We may interrupt the service for maintenance. Where an interruption is planned and lengthy, we tell you in advance.

10. Liability

The service is provided “as is”. We do not guarantee that using it will bring you customers, sales or visitors.

Our total liability to you for any claim connected with the service is limited to the amount you paid us in the 12 months before the event giving rise to the loss.

We are not liable for lost profit, for data loss resulting from your own actions, or for indirect damage. Nothing here excludes our liability for wilful misconduct, gross negligence or personal injury, nor any rights the law gives you that cannot be waived.

11. Changes to these terms

We may change these terms. If a change materially disadvantages you, we email you at least 30 days beforehand.

If you disagree, you can cancel before the change takes effect. Using the service after the effective date means you have accepted the new version.

12. Governing law and disputes

This contract is governed by Romanian law. Disputes are settled by the competent courts at our registered office, unless the law provides otherwise.

Before going to court, we ask you — and ourselves — to try to settle it directly. Most misunderstandings are resolved with one email.

If you are a consumer, you may contact the Romanian National Authority for Consumer Protection (anpc.ro) or use an alternative dispute resolution (ADR) body it recognises.

13. Contact

For any question about this document, write to hello@hotlink.ro. For matters concerning personal data, the address is gdpr@hotlink.ro.

Version in force since 13 September 2026.